Privacy Policy

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookie and Usage Data.

Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.

The Personal Data may be freely provided by the User, or collected automatically when using this Application.

Any use of Cookies – or of other tracking tools – by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.

Failure to provide certain Personal Data may make it impossible for this Application to provide its services.

The User assumes responsibility for the Personal Data of third parties published or shared through this Application and declares to have the right to communicate or broadcast them, thus relieving the Data Controller of all responsibility.

Mode and place of processing the Data

Method of processing ​

The Data Controller processes the Data of Users in proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification or unauthorized destruction of the Data.

Access to the Data may be available to Data Processors, if appointed, as well as employees involved with the processing. Access to Data may be also available to external parties providing services to the Data Controller such as third party technical service providers, mail carriers, hosting providers, IT companies, communication agencies. The updated list of these parties may be requested from the Data Controller at any time.

Place

The Data is processed at the Data Controller headquarters, unless stated otherwise in the rest of this document.

Conservation Time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request the Data Controller for their suspension or removal.

The use of the collected Data

The Data concerning the User is collected to allow the Application to provide its services, as well as for the following purposes: Analytics.

The Personal Data used for each purpose is outlined in the specific sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

RetargetingTransactions“Contact Us” formsWebsite/Visitor AnalyticsWebsite optimizationCustomized user experienceMembership/login portalsEmail subscriptions

Additional information about Data collection and processing

Legal Action

The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.

Additional Information about User’s Personal Data

In addition to the information in this privacy policy, this Application may provide the User with contextual information concerning particular services or the collection and processing of Personal Data.

System Logs and Maintenance

For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time at its contact information.

The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.

SMS Consent & Communication

When you submit your details through our forms, you consent to being contacted by Renovation Leads via phone call, SMS, email, or WhatsApp regarding your enquiry and our services.

SMS consent is obtained directly through our online lead forms, where users voluntarily provide their phone number and submit the form to request information or express interest in our services. By submitting your details, you acknowledge and agree to receive relevant communications from us.

Message frequency may vary. Message and data rates may apply. You can opt out of SMS communications at any time by replying STOP to any message we send.

How We Use Your Information

We use the information you provide solely to:

Respond to your enquiry

Contact you about our services

Provide relevant follow-up information related to your interest

All leads are generated through Facebook and Instagram marketing campaigns and are only contacted because they have actively shown interest in our services.

Mobile Information Sharing

We do not sell, rent, or share your phone number or personal information with third parties for marketing purposes.

Your phone number and contact details are:

Used only by Renovation Leads

Accessed internally by our team

Kept secure and confidential

Your information is never shared outside of our business unless required by law.

Data Protection & Security

We take appropriate measures to protect your personal information and ensure it is handled securely in line with UK data protection regulations.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request the Data Controller to erase the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.